Terms & Conditions
These terms and conditions apply to the Cloud Phone app for mobile devices, together with any related services operated by Galixo L.L.C-FZ (collectively, the “Application”). Galixo L.L.C-FZ is hereby referred to as the “Service Provider”.
By accessing or using the Application, you agree to these Terms and Conditions. Please read them carefully before using the Application.
Eligibility
You must be at least 18 years old and legally capable of entering into a binding agreement to use the Application. You must also be legally permitted to use the service in your jurisdiction.
Service Description
The Application provides remote access to a virtual phone hosted on cloud infrastructure. Depending on the selected plan and available features, users may install and run supported applications, store files, and manage their virtual phone environment.
A cloud phone does not automatically include a telephone number, SIM card, cellular calling, SMS, or emergency calling services. Any separately offered communication features will be described explicitly.
Available resources, operating system versions, access periods, and usage limits are specified in the Application or at the time of purchase.
License to Use the Application
Subject to compliance with these Terms, the Service Provider grants you a limited, non-exclusive, non-transferable license to use the Application for personal or internal business purposes.
You may not copy, distribute, modify, reverse engineer, decompile, or create derivative works of the Application, except where permitted by applicable law. You may not resell or provide unauthorized access to the service.
Access and Security
The Application does not require an email address to use the service. You are responsible for protecting your physical device and any credentials or access information associated with your cloud phone.
You must have authorization to access any third-party accounts, applications, or information used through the Application.
Clearing the Application’s storage or uninstalling it removes locally stored Application information and may affect access to your cloud phones. Do not assume access can be recovered unless a recovery method is provided.
Acceptable Use
You must use the Application lawfully and comply with the terms of third-party applications and services you access.
You must not use the Application to:
- Commit fraud, impersonation, phishing, harassment, or other unlawful activities.
- Access accounts, systems, or information without authorization.
- Distribute malware, launch attacks, or interfere with the service or other users.
- Send spam or conduct unauthorized bulk messaging or automated account creation.
- Infringe intellectual property, privacy, or other rights.
- Store or distribute unlawful content, including child sexual abuse material.
- Circumvent security controls, access restrictions, or account enforcement without authorization.
- Exploit technical faults, bypass payment requirements, or exceed plan limits through unauthorized means.
Automation is permitted only where supported by the Application and authorized by the relevant third-party service. Access to a cloud phone does not grant permission to violate another platform’s rules.
Your Content and Cloud Phone Data
You retain your rights in content you lawfully store within your cloud phone. You authorize the Service Provider and its infrastructure providers to host, process, transmit, and display that content only as necessary to provide the service and comply with applicable law.
You are responsible for having the necessary rights to use or upload content. This authorization does not transfer ownership of your content or permit its independent sale or advertising use.
Information processing is described in the Application’s Privacy Policy.
Third-Party Applications and Services
Cloud infrastructure, payment platforms, and applications or websites accessed through the cloud phone are operated by third parties. Their applicable terms and privacy policies govern their services.
Compatibility with every application or game is not guaranteed. Third-party services may restrict virtual devices, remote access, automation, or certain account activities.
The Service Provider is not responsible for matters outside its reasonable control. This does not exclude its own responsibilities or any rights you have under applicable law.
Plans, Payments, and Subscriptions
Prices, plan duration, included resources, and any recurring charges will be disclosed before purchase.
Where an auto-renewing subscription is offered, renewal and cancellation follow the terms displayed at checkout and the applicable payment platform’s procedures.
Uninstalling the Application does not cancel a subscription. Cancellation generally stops future renewals, with access continuing for the remaining paid period unless a refund, the disclosed purchase terms, or applicable law provide otherwise.
Refunds are subject to the applicable payment platform’s policies and mandatory consumer rights. For purchase or service assistance, contact [email protected].
Price changes will follow applicable legal and payment-platform requirements.
Service Availability and Limitations
An internet connection is required to access and control the cloud phone. You are responsible for internet, mobile data, and roaming charges.
Performance depends on factors including your connection, server resources, selected plan, and third-party software. The Service Provider does not guarantee uninterrupted access, compatibility with every application, or continuous background execution.
Maintenance, technical faults, security incidents, or infrastructure changes may temporarily affect availability. Where practicable, the Service Provider will provide advance notice of planned material interruptions.
The Application is not intended for emergency communications or uses where service failure could endanger life or safety.
Suspension and Termination
The Service Provider may restrict or suspend access where reasonably necessary to address a material breach of these Terms, unpaid charges, unlawful activity, security threats, or harm to the service or others.
Where appropriate and legally permitted, the Service Provider will explain the reason and provide a reasonable opportunity to resolve the issue. Immediate action may be taken where necessary to prevent harm or comply with law.
You may contact [email protected] to request review of a restriction or termination.
Upon termination, your right to access the affected service ends. Treatment of cloud phone data follows the disclosed deletion rules and Privacy Policy. Any refund entitlement remains subject to applicable law and purchase terms.
Intellectual Property
Rights in the Application’s code, design, branding, and other materials belong to the Service Provider or its licensors. These Terms do not transfer ownership of those materials to you.
You must not remove or alter proprietary notices or use the Service Provider’s branding without permission, except where allowed by law.
Reporting Unlawful Activity
You may report suspected unlawful activity or infringement involving the service to [email protected]. Include sufficient information to identify the issue and assess the report.
The Service Provider may investigate and take proportionate action, subject to applicable law and the Privacy Policy. Reports do not create a right to access another user’s private information.
Updates and Service Changes
The Service Provider may update the Application, change technical requirements, or discontinue unsupported versions. Updates may be necessary for security or continued functionality.
Material changes affecting paid services will be communicated appropriately, and any remedies required by applicable law will be provided.
Limitation of Liability
To the extent permitted by applicable law, the Service Provider is not liable for indirect or consequential losses, including lost profits or business interruption.
These Terms do not exclude liability for fraud, death or personal injury caused by negligence, or any liability that cannot legally be excluded or limited. Mandatory consumer rights remain unaffected.
Severability
If a provision is found invalid or unenforceable, the remaining provisions continue to apply to the extent permitted by law.
Changes to These Terms and Conditions
The Service Provider may update these Terms and publish a revised effective date. Material changes will be communicated through an appropriate notice.
Where required by law, the Service Provider will obtain your agreement before applying changes. Changes will not remove rights already accrued or mandatory consumer protections.
These terms and conditions are effective as of 2026-10-01.
Contact Us
If you have any questions or suggestions about the Terms and Conditions, please do not hesitate to contact the Service Provider at [email protected].